ORDERING

Right now our on-line store is currently under construction so please email or call to place your order and it will be shipped to you as quickly as we can.

 

PAYMENT OPTIONS

Unless previously approved, all orders must be paid prior to shipping. Currently we accept Visa, Mastercard, PayPal through Raven's Blue Magic. Merchandise ordered is payable in U.S. funds.

 

SHIPMENT POLICY
Orders that ship via United Parcel Service (UPS) or Federal Express Ground (FedEx) require your signature for delivery. If you would like to waive this requirement, please let us know. Most orders will ship within 72 hours of receipt but may take up to 2 weeks.

 

LIMITATION OF PRODUCT LIABILITY

We employ a number of quality control checks before we ship you your order so that errors are kept to a minimum. When a mistake is made, we will be monetarily liable for the error limited to, the sales cost of the merchandise we shipped to you and the freight charges. On receipt of your merchandise, please check the goods carefully. Our clients rarely experience problems with the product we ship to them. Yet, we feel it is extremely important to emphasize, we are in a partnership with you. Both Raven's Blue Magic and and your quality control contribute to the success in the ordering and processing procedures.

 

RETURNS AND REFUNDS

Returned merchandise is subject to a 20% re-stocking and handling fee unless we were at fault in filling your order. All claims for returns must be made within 24 hours of receipt of goods by calling the sales representative listed on your invoice. No returns will be accepted after 10 days. At the time of your call, if your representative authorizes your return, you will be provided with a Return Merchandise Authorization (RMA) number. This number must be clearly marked on your return label. Failure to include this RMA number on the returning pieces will result in a delay of processing your credit. All merchandise returned must be in good saleable condition and in its original container. Every container should be sealed properly. Finally, credit is subject to our evaluation and approval of the condition and quality of the returned merchandised.